Overall, the interface and remote for the Roku to be much better and more user friendly than the FireStick/FireTV interface and remote. The only downside I have discovered with the Roku interface (aside from the issue of the Roku express crashing) is that you are forced to have all of the same apps on each device that are logged in under that account. So, if you have multiple TVs in your house, some of which only certain people watch, and each has a Roku device that is logged in under the same account, everyone has to have the same apps on their home screen. The apps on each device's home screens can be rearranged, however, and those are sticky to the particular device. So, while each TV is stuck with the same apps, regardless of whether the person who watches that TV watches them all or not, each person can have their home screen arranged how they prefer, with the apps they watch toward the top of the list. And, Roku will randomly put new Apps on the home screen, whether you want them or not. That is the biggest pain and drawback. But, other than that, Roku has a very nice interface and is easy to use.
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