"Ordinary Heroes" is a memoir by FDNY Chief, Joseph Pfeifer, who was one of the first firefighters on the scene at the World Trade Center on 9/11, having watched American Airlines Flight 11 slam into the North Tower of the Trade Center from a few blocks away. And, Chief Pfeifer was, for a short time, the highest-ranking firefighter on the scene and started coordinating the rescue efforts. If you have watched the documentary "9/11" which was made by the French filmmakers, Jules and Gideon Naudet, and aired less than a year after the attacks, you will recognize Chief Pfeifer from that documentary.
The book is mostly centered around what happened on 9/11, and then the aftermath. Although, Pfeifer does quickly go over how he ended up joining the fire department, what it was like to work with his brother (who was one of the over 340 firefighters who died on 9/11 when the buildings collapsed), and what his life was like post-9/11.
There are a lot of interesting details in the book that, even if you have watched the documentary in which Chief Pfeifer was featured, you may not know. For example, he knew when he saw the plane hit the building that it was a terrorist attack and he ordered an evacuation of the South Tower almost immediately upon arriving at the Trade Center. Sadly, not only was that order never relayed to the people in the South Tower, an announcement was played in the South Tower telling people that the tower was secure and that they could stay at their desks, which resulted in many more people dying than would have, had Cheif Pfeifer's evacuation order been carried out. The book also details how the fire department was not patched into the police department's communications, which included information being relayed from the police helicopter circling the buildings, so Chief Pfeifer had no idea the South Tower collapsed, and the rapidly decaying condition of the North Tower was not relayed to him. So, while he did order an evacuation of the North Tower to the firefighters, he did not do so as a mayday call, which probably resulted in people moving faster to get out of the building. The last 1/3 (or so) of the book discusses Pfeifer's work post-9/11 working to make high-rise buildings more secure, and coordinating fire and police cooperation during high-scale emergencies.
The book is relatively short, right around 300 pages, and reads very quickly. Chief Pfeifer gives a harrowing description of what he, and the others with him, experienced on 9/11 and conveys the pain of losing not only his literal brother but many of his firefighter family members as well. It is a great book that is definitely one of my must-reads.
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